You write a letter of complaint whenever your are not satisfy or have received damage stuff. Therefore you would write a complaint letter for exchange or refund of the amount you have paid for. Likewise writing a letter of complaint can be tricky for some people, but you have to be direct and serious about your complaint, otherwise no one will take your complaint seriously. Take a look at this sample complaint letter in English.
Sample Complaint Letter in English
65 Market Street
Val Haven, CT 95135
January 23, 2017
Cool Sports, LLC
8423 Green Terrace Road
Osterville, WA 65435
Dear Sir or Madam:
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on January 21. I received the order on January 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (xxxxxxxx).
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